Privacy Policy
Effective November 7, 2026
The short version: we send your question and some session context to Claude to answer it, we keep usage counts for billing, and we don't keep your conversations or sell anything.
1. Who we are
RgentAI ("Rgent", "we") provides the Rgent R package, server and website. This policy explains what personal information we collect, why, and your choices. Contact: privacy@rgentai.com.
2. What we collect
When you sign up and pay
- Your email address and payment details go to Stripe, which processes payments. We don't store card numbers. Our database stores your Stripe customer ID, access code, plan and subscription status, not your email.
- If you answer the optional questions after checkout (how you heard about us, your sector), we store those answers with your account.
When you use Rgent in RStudio
- Request content: your message, recent chat messages, and context from your session: object names, types and sizes; data frame column names and types with the first two rows and a one-line summary (range, missing values, up to twelve distinct values with counts) of up to 40 columns; code from the file open in your editor and any selected text; recent output or errors; when you click Explain plot, the plot image and the code that made it; and the results of lookups Claude asks for to answer (read-only R expressions on your objects, lines of the open file, a text file in your project folder, or R help), which the chat shows. See Data security for detail.
- Usage records: for each request, the time, request type, token counts, cost, message lengths, and whether it succeeded (with the error text if it failed).
- Technical data: our hosting provider logs IP addresses and request metadata for security and debugging.
When you visit rgentai.com
- Vercel Web Analytics counts page views without cookies and without identifying you.
- Endorsely, our affiliate service, may store a referral identifier in your browser when you arrive from a partner's link, so the partner can be credited if you subscribe.
- If you use the contact form, Formspree delivers your email address and message to us.
- The Account page sends your access code or email to our server only when you submit a form; the page doesn't store them.
3. What we don't do
- We don't store your conversations, code or Claude's replies after a reply is sent.
- We don't use your content to train AI models, and Anthropic doesn't train on API data under its commercial terms.
- We don't sell or rent personal information, and we don't share it for cross-context behavioral advertising.
4. How we use information
- To provide the Service: generate replies, enforce plan limits, show your usage.
- To bill you and send your access code and service emails.
- To keep the Service secure, prevent abuse and fix problems.
- To understand aggregate usage and improve Rgent.
- To meet legal obligations.
If you're in the EU or UK, our legal bases are: performing our contract with you (providing the Service and billing), our legitimate interests (security, abuse prevention, improving the Service), your consent (optional survey, affiliate tracking where required), and legal obligations.
5. Who we share it with
Only with service providers that help us run Rgent, under contracts that limit their use of the data:
| Provider | Purpose |
|---|---|
| Anthropic | Generates replies from your request content. May keep requests for a limited time for safety and abuse monitoring. |
| Stripe | Payments, subscriptions, your email address, invoices |
| Render | Hosts our server and database (United States) |
| Vercel | Hosts this website; cookieless analytics |
| Google (Gmail) | Sends emails such as your access code |
| Formspree | Delivers contact-form messages |
| Endorsely | Credits affiliate referrals |
We may also disclose information if the law requires it, to protect rights and safety, or as part of a merger or sale of the business, in which case this policy continues to apply.
6. How long we keep it
- Request content: not stored by us after the reply is sent.
- Account and usage records: while your account exists, then up to 24 months for accounting, tax and dispute purposes, after which we delete or anonymize them.
- Payment records: kept by Stripe as the law requires.
- Server logs: kept by our hosting provider for a limited period.
7. Data on your own computer
Rgent saves your chats and access code on your computer (in tools::R_user_dir("rstudioai")). We can't see or delete these files. You can: type /logout to delete the saved code, delete chats from History, or delete the folder.
8. Your rights and choices
- You can ask to access, correct, export or delete your personal information, or object to or restrict how we use it. Email privacy@rgentai.com from the address on your account. We'll respond within 30 days and won't discriminate against you for asking.
- California residents have the rights above under the CCPA/CPRA. We don't sell or share personal information as those laws define it.
- EU and UK residents may also complain to their data protection authority.
- You can cancel your subscription at any time from Account → Billing.
9. Security
We use HTTPS everywhere, check access codes on every request, rate-limit account lookups and keep card data with Stripe. No system is perfectly secure; if we learn of a breach affecting your personal information, we'll notify you as the law requires.
10. International transfers
We and our providers process data in the United States and other countries. Where required, we rely on safeguards such as the European Commission's Standard Contractual Clauses.
11. Children
The Service isn't directed to children under 13 (16 in the EU), and we don't knowingly collect their information. If you think a child has given us information, contact us and we'll delete it.
12. Changes
We'll post updates here and change the date at the top. For material changes, we'll give notice on this site and, where we can, by email.