Terms of Service

The short version: AI can be wrong, so check its work. Code it writes can run in your R session, so keep backups. Paid plans renew until you cancel, and you can cancel any time.

1. This agreement

These Terms of Service ("Terms") are an agreement between you and RgentAI ("Rgent", "we", "us") covering the Rgent R package, the Rgent server it talks to, and rgentai.com (together, the "Service"). By installing the package, creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you use the Service for an organization, you confirm you're allowed to accept these Terms for it.

You must be at least 18, or the age of majority where you live, or use the Service with the consent of a parent or guardian.

2. The Service

Rgent is an AI assistant for RStudio. It sends your questions and context from your R session to an AI model provided by Anthropic, shows the replies, and can run the code in those replies in your R session and propose edits to your files.

The R package is open source under the MIT License, which governs your use of the package's source code. These Terms govern your use of our server, accounts and paid plans.

We may change, add or remove features. If we remove a major paid feature, we'll tell you and you can cancel.

3. Access codes and accounts

Your access code identifies your account. Keep it private, like a password. Anyone with your code can use your plan.
Each code is for one person. Don't share or resell it. Teams can contact us for several seats.
Tell us right away if you think someone else has your code. We can issue a new one.
You're responsible for activity under your code unless it happened after you told us it was compromised.

4. Plans, billing and automatic renewal

Free trial: 25 requests, one time, one per person. We may limit or end trials that are being abused.
Paid plans are subscriptions billed in advance, monthly or yearly, through Stripe. They renew automatically at the end of each period at the then-current price until you cancel.
Cancel any time from Account → Billing. Cancellation takes effect at the end of the current period; you keep access until then and aren't charged again.
Request limits reset at the start of each calendar month. Unused requests don't carry over.
Prices don't include taxes, which may be added where required. We'll tell you at least 30 days before a price change takes effect for your subscription, and you can cancel before it does.
If a payment fails, we may pause your plan until it's resolved.

5. Refunds

Payments are non-refundable, except where the law requires a refund or we've made a billing error (for example, charging you twice or after you cancelled). If you think we've charged you by mistake, contact us within 30 days of the charge.

If you live in the European Union or United Kingdom: by starting a paid plan, you ask us to provide the Service right away and acknowledge that you lose your 14-day right of withdrawal once the Service has been fully provided. If you cancel within 14 days of first subscribing and have used less than 10% of that period's requests, we'll refund the first payment on request.

6. Acceptable use

Don't use the Service to:

break the law or infringe anyone's rights, including privacy and intellectual property;
process data you aren't allowed to share with a third-party AI service, including health information covered by HIPAA (PHI);
create malware, attack systems, or generate content that violates Anthropic's Usage Policy;
get around request limits, create accounts in bulk, resell access, or use the Service to build a competing product;
probe, scan or overload our servers, or access them other than through the R package and this website (good-faith security reports to security@rgentai.com are welcome).

7. Your content

"Your content" means what you send to the Service (questions, code, data and context from your session) and the replies you receive. As between you and us, you own your content.

You give us permission to process your content only to provide the Service, which includes sending it to Anthropic to generate replies. We don't use your content to train AI models, and we don't store your conversations after a reply is sent. Our Privacy Policy explains what we do keep.

You're responsible for having the rights to the content you send.

8. AI output and code that runs on your computer

AI makes mistakes. Replies, code, statistics and explanations can be wrong, incomplete or out of date, even when they sound confident. Check them before you rely on them, especially for research, medical, legal, financial or safety decisions.
Code runs in your session. With Auto-run on, code from replies runs in your R session automatically. Accepted edits change the files open in your editor. You choose these settings, and you're responsible for the results, including any changes to your data, files or environment. Use Ask first if you want to approve each run, and keep backups and version control.
Similar questions can get different answers, and other users may get similar output. Output isn't professional advice.

9. Third-party services

The Service relies on others, including Anthropic (AI models), Stripe (payments), Render (hosting), Vercel (website) and GitHub (package distribution). Their outages or changes can affect the Service. RStudio is a trademark of Posit Software, PBC, and Claude is a trademark of Anthropic, PBC. Rgent isn't affiliated with or endorsed by either.

10. Our property

Apart from the open-source R package and your content, the Service, including our server software, website, name and logo, belongs to us. These Terms don't give you rights to our trademarks.

If you send us feedback or ideas, we may use them without any obligation to you.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT ALLOWED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY AND NON-INFRINGEMENT. WE DON'T PROMISE THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, OR THAT OUTPUT WILL BE CORRECT.

12. Limitation of liability

TO THE FULLEST EXTENT ALLOWED BY LAW: (A) WE AREN'T LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR GOODWILL, INCLUDING LOSS OR CORRUPTION OF DATA OR FILES CAUSED BY CODE OR EDITS YOU CHOSE TO RUN OR ACCEPT; AND (B) OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AND US $50.

Some places don't allow these limits, so they may not fully apply to you. Nothing in these Terms limits liability that can't be limited by law.

13. Indemnity

If you use the Service in breach of these Terms or the law, and that leads to a claim against us by someone else, you'll cover our reasonable costs of that claim, including legal fees, to the extent the law allows.

14. Suspension and termination

You can stop using the Service and cancel at any time. We may suspend or end your access if you breach these Terms, if your use creates legal or security risk, or if we stop offering the Service. If we end the Service without cause, we'll refund the unused part of any prepaid period. Sections 5, 7, 8 and 10 to 16 continue after termination.

15. Changes to these Terms

We may update these Terms. For material changes, we'll give at least 14 days' notice on this page and, where we can, by email. Continuing to use the Service after the change takes effect means you accept it. If you don't agree, cancel before then.

16. Governing law and disputes

These Terms are governed by the laws of the State of Missouri, USA, without regard to conflict-of-law rules. Before filing a claim, please contact us so we can try to resolve it informally within 30 days. Any claim that isn't resolved will be brought in the state or federal courts located in Boone County, Missouri, and both parties consent to their jurisdiction, unless the law where you live gives you the right to bring a claim in your local courts.

If any part of these Terms can't be enforced, the rest stays in effect. Not enforcing a right isn't a waiver. You may not transfer these Terms without our consent; we may transfer them as part of a merger or sale of the business. These Terms and the Privacy Policy are the whole agreement between us about the Service.

17. Contact

Questions about these Terms: support@rgentai.com.